At this time we are only shipping within the US through USPS Priority Mail. Additional countries and shipping methods will be added soon. We currently offer Flat Rate Shipping based on the weight of your order.
Orders over $1000 qualify for free shipping.
WEB RETURN POLICY
Merchandise must be returned within 30 days from purchase date/email confirmation of purchase.
If you have created an account through the website you can log in and process your return this way. Otherwise please follow these instructions.
Once the return has been approved you will receive a confirmation email indicating that the refund will be paid into your account within a few days. Remember that payments to your credit card always depend on your bank, you will receive your refund via the same means used to make your purchase.
If you need to return an item for any reason please include the information below when you mail your return merchandise:
Please mail your return to:
Flats Napa Valley
1219 B Main Street
St. Helena, CA 94574
*Flats reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.